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policy

privacy

As ever Cyclame SARL is committed to ensuring that your privacy is protected and that you know how your data may be used.

Cyclame SARL believes that your privacy is important. While most of the information on this site is available without having to ask the user for personal information, the user may be asked for some personal details. This information will only be used to ensure a better service. (e.g. for our customer database, to keep users informed of our activities, etc.). The user may, free of charge and on request, always prevent the use of his personal details for the purposes of direct marketing. In this regard, the user should contact Cyclame SARL, 6 Rue Dicks, L-1417 Luxembourg or via contact@cyclame.lu. Your personal details will never been transferred to any third parties (if this should occur, you will be informed).

Cyclame SARL can collect non-personal anonymous or aggregate data such as browser type, IP address or operating system in use or the domain name of the website that led you to and from our website, ensuring optimum effectiveness of our website for all users.

Cyclame SARL may change this policy from time to time by updating this page. Please check back periodically to ensure that you are still happy with any changes.

what we do with any information we collect

  • Cookies - these small files let us know whether you have visited our website before, are of legal age, and for tracking which pages have been visited via Google Analytics. Cookies expire after one year, and are renewed the next time you visit our website. You may also delete all cookies through your browser, at any time.
  • Newsletter – when you sign up for our newsletter, and occasional marketing emails, Reiko (Campaign Monitor) securely stores your email address and IP address until you unsubscribe. Each newsletter we send out gives you the option to view/amend/unsubscribe at any time.
  • Sensitive data – we do NOT collect any sensitive data about you. We do make use of social media advertising who may store this kind of information about you. You control this information via their platforms (e.g. Facebook, Instagram, Twitter, etc).

how we use cookies

A cookie is a small file which is stored on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

cookies on our website

CraftSessionId
Type: Functional cookie
Description: Used for the CMS to make an unique ID for the user.
Expiry: One session

yt-player-bandaid-host
Type: Preference cookie
Description: Used to determine the optimal video quality based on the visitor's device and network settings.
Expiry: Persistent

_ga
Type: Statistics cookie
Description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiry: Two years

_gat
Type: Statistics cookie
Description: Used by Google Analytics to throttle request rate.
Expiry: One day

_gid
Type: Statistics cookie
Description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiry: One day

fonts
Type: Statistics cookie
Description: Keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data.
Expiry: Persistent

yt-player-headers-readable
Type: Statistics cookie
Description: Used to determine the optimal video quality based on the visitor's device and network settings.
Expiry: Persistent

_fbp
Type: Marketing cookie
Description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Expiry: Three months

fr
Type: Marketing cookie
Description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Expiry: Three months

IDE
Type: Marketing cookie
Description: Used by Google DoubleClick to register and report the website user's actions after viewing or clicking on e of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
Expiry: One year

test_cookie
Type: Marketing cookie
Description: Used to check if the user's browser supports cookies.
Expiry: One day

tr
Type: Marketing cookie
Description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Expiry: One session

VISITOR_INFO1_LIVE
Type: Marketing cookie
Description: Tries to estimate the users' bandwidth on pages with integrated YouTube videos.
Expiry: 179 days

YSC
Type: Marketing cookie
Description: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
Expiry: One session

yt.innertube::nextId
Type: Marketing cookie
Description: Registers a unique ID to keep statistics of what videos from YouTube the user has seen
Expiry: Persistent

yt.innertube::requests
Type: Marketing cookie
Description: Registers a unique ID to keep statistics of what videos from YouTube the user has seen
Expiry: Persistent

_language
Type: Unclassified
Description: Unclassified, we are in the process of classifying this cookie
Expiry: 29 days

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

terms boutique saint aix

These terms (“Terms of Sale”) apply if you want to purchase products from us online at https://www.aixrose.com/en/boutique (the “Site”). These Terms of Sale should be read alongside, and are in addition to, our website disclaimer.

Please read these Terms of Sale carefully before purchasing products from us and print and keep a copy of them for your reference.

about us

In these Terms of Sale, references to “Boutique Saint Aix”, “we” or “us” are to Boutique Saint Aix, whose registered office is at Domaine De La Grande Seouve 13490 Jouques.

contract creation

The placing of an order anywhere on our Site does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the despatch to you of the product(s) ordered. For the avoidance of doubt, a contract is not formed at the point in time that payment has been taken from you by Boutique Saint Aix nor at the point when you receive an email from Boutique Saint Aix acknowledging receipt of your order.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. Non-acceptance of an order may be a result of one of the following:

  • The product(s) you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • The repeated or fraudulent use of vouchers

delivery

Delivery is available in the following European countries: France, Belgium, Luxemburg, Netherlands, Ireland, Germany, Italy, Spain, Portugal, Austria, Sweden, Finland, Denmark, Greece, Latvia, Lithuania, Estonia, Poland, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria. Delivery is included on all orders above €100,00. Delivery charges are €10,00 for orders below €100,00, or €2,50 when you order a single corkscrew or drop stop. Please allow 3-5 working days for delivery (ie Monday to Friday excluding bank and public holidays). From time-to-time delays may occur due to circumstances beyond our control. No deliveries will be offered on Saturday or Sunday.

We reserve the right to restrict deliveries or to withdraw services to individual customers’ addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances beyond our control. If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and we will refund any money you have paid in advance for products we have not provided subject to a deduction or charge as reasonable compensation for the net costs we will incur as a result of your breaking the contract. Our deliveries are made by third party carriers and are registered delivery. On delivery signature will be required unless specified on point of purchase in the delivery instructions box. If you are out, the delivery driver may be able to leave your order for you in accordance with the instructions that you gave us when you placed your order, or a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged.

prices

All prices are quoted on the Site in euros, and are per item of merchandise, as marked. The prices include VAT and duty unless otherwise specified. Delivery is available in specific European countries (see delivery). Delivery is included on all orders above €100,00. Delivery charges are €10,00 for orders below €100,00, or €2,50 when you order a single corkscrew or drop stop.

Although we endeavour to ensure that all pricing information on our Site is accurate occasionally an error may occur and products may be incorrectly priced. Where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you we will contact you by telephone or email before despatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.

We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes or import tariffs (including but not limited to the imposition of any new or replacement duty or tariff by the WTO or any other competent authority domestic or international) or changes in other market conditions between your order date and the date we supply the product. We also reserve the right to terminate any special offer at any time prior to acceptance, without notice.

returns

If you buy any product and it is faulty, please contact us (boutique@aixrose.com) as soon as possible. Make sure you provide your order number, a couple of clear photos of the fault and preferred outcome, to help us provide you with a quick resolution.

If you change your mind about your order, you may return products up to and including 14 calendar days after the day on which it has been delivered. Please contact us (boutique@aixrose.com) as soon as possible to arrange the return. You are responsible for the shipping costs to return the product(s) to us and proof of shipment is required. The appropriate sum will be reimbursed within 14 calendar days after receiving the goods you wish to return. We don’t reimburse shipment cost. To be eligible for a return item must be:

  • In original condition and send back in the original packaging.
  • Item(s) must be unworn and unused with the original tags still attached.

Please let us know if you wish to return a product by contacting by email (boutique@aixrose.com) and include the order details (name, order date, order number, reason for return) to help us identify it. All refunds given will be made by the same payment method you originally used to make payment.

security

All information (including credit card details) is sent and received using up-to-date secure e-commerce software. Sensitive financial details are not given to Boutique Saint Aix and processed through third party services (like PayPal). We continuously monitor and implement new security protocols and software as they become available.

If you have any questions about any aspect of site security please contact us (boutique@aixrose.com).

voucher codes

Unless otherwise stated, voucher codes are only to be used once. Vouchers are non-transferable, may not be sold at auction and have no cash alternative. Where a voucher is used in breach of the above conditions, we reserve the right to refuse to supply products to you or to make a charge equivalent to the value of the voucher against the payment card used on the contravening order or take steps to redeem the products as we deem appropriate. A charge may be made to cover the cost of recovery of the products.

re-sale

Products purchased from us are for the customer’s own use only (which may include their use as gifts for third parties). The products may not be re-sold or otherwise used for commercial purposes.

If you are a business or would like to hear about B2B opportunities, please contact us at sales@aixrose.com.

our products

Please note that the images of the products on our Site are for illustrative purposes only. Although we use every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the products. The products you purchase may vary slightly from those images.

summary of your legal rights

You have certain legal rights in respect of any products you purchase from us, including that such products are of satisfactory quality. You have certain legal remedies if we breach these rights. Nothing in these Terms of Sale is intended to affect or limit these legal rights. For more information about your legal rights please contact your local Citizens Advice or Trading Standards office.

our responsibility for loss or damage suffered by you

Our liability for any losses, damage or costs you suffer as a result of us failing to comply with these Terms of Sale is strictly limited to any losses, damage or costs which are a foreseeable consequence of such failure. Loss, damage or a cost is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.

We are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any event which is outside of our control (for example, an act of God, pandemic, epidemic, governmental act, war, fire, adverse weather conditions including snow, flood or storm, explosion or civil commotion, failure of a third party (other than our sub-contractors) or in information technology or telecommunications services, or industrial action). In the event of a significant delay or failure, we will contact you and take reasonable steps to minimise the effect of the delay or failure. If you are unhappy with a delay which affects your order, you may cancel the order and receive a refund for any products you have paid for but not received by contacting us. If you subsequently receive your order after cancelling it and getting a refund, you must let us know and allow us to collect the products you have received.

We will not be liable to you or to any third party for any loss, damage or costs which arise as a result of:

  • Your failure to lift, transport, store or otherwise handle any product in an appropriate and safe manner; or
  • Your failure to comply with the recommendations set out in the “Risks, warnings and storage conditions” section below; or
  • Any breakages involving one or more of our products, unless such loss, damage or cost arises as a result of our negligence or one of our products being faulty or defective.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in these Terms of Sale shall affect our liability for death or personal injury arising from our negligence, for fraud, or any other liability which cannot be excluded or limited under applicable law.

contact us

If you have any questions regarding orders or any general enquiries please do let us know by:

  • Emailing boutique@aixrose.com
  • Entering the relevant details on the contact page
  • Writing to us at: Boutique Saint Aix, Domaine De La Grande Seouve 13490 Jouques, France


privacy and data protection

We process information about you in accordance with our Privacy Policy. By using the Site you consent to such processing and you warrant that all data provided by you is accurate.

other important terms

These Terms of Sale are governed by Luxembourg law and the courts of Luxembourg shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them.

If any of these Terms of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms of Sale remain in full force and effect.

Only you and we are entitled to enforce these Terms of Sale. No third party is entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms of Sale. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate your obligations under these Terms of Sale without our prior written consent.

These Terms of Sale and the Privacy Policy (including Cookie Policy) set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms of Sale does not constitute a waiver by us of that right.

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